General Terms and Conditions

Terms and Conditions of Service

The business relations between Käthe Wohlfahrt and the customer are based exclusively on the below indicated terms and conditions of service effective at the time of the order.




Order Acceptance

Your order is an offer to us that terminates in a sales contract.
Our receipt of your electronic order, or your receipt of our Electronic Order Confirmation does not signify our acceptance of your order. We reserve the right to accept or reject your order at any time after its receipt. We ship complete orders only, and do not ship partial shipments. A sales contract becomes legally effective when the items are shipped to the customer.




Product Information
Handcrafted items may vary from the photo as shown on your screen - in color, size and detail content. Also consider that item images may vary depending on your computer’s resolution.




Delivery from Germany

To a street address in the USA:

Parcels are shipped from Germany directly to you with DHL. Delivery time for in-stock items will typically be approx. 10 to 14 days. Unfortunately, we cannot guarantee delivery within a certain time frame. DHL will not deliver to APO or FPO addresses.

To a street address in Europe:

Parcels are shipped directly to you by Parcel Post. Delivery time for in-stock items will typically be approx. 8 to 12 working days. The delivery time of the packages is dependent on the country of destination’s postal service. Unfortunately, we cannot guarantee delivery within a certain time frame. Please provide your complete street address.

To a street address in Canada and Japan:

Parcels are shipped directly to you by Parcel Post. Delivery time for in-stock items will typically be approx. 12 to 21 days. The delivery time of the packages is dependent on the country of destination’s postal service. These parcels cannot be traced. Unfortunately, we cannot guarantee delivery within a certain time frame. Please provide your complete street address.

Consider, most items are handcrafted and not mass-produced. Therefore, we will not be able to avoid long delivery periods. In this case, we would send your order out as a partial shipment.

If we are not able to fill your order completely, you will be informed.

Warranty- and Guarantee Conditions

The legal warranty period is two years and begins with the delivery of the items. During this time, all damaged delineated within the warranty will be corrected free of charge. Your warranty claim is limited at first, to a replacement. If a replacement cannot be sent, you will be entitled to the cancellation of the sales contract or a discount on the sales price.

If we grant you a sales guarantee on single items, the terms of the guarantee are enumerated on the guarantee form enclosed with the article.

 

Ordering

The representation of products in our online shop shall not constitute a legally   binding offer, but rather an unbinding online catalogue. By clicking on the Buy button you are submitting a binding order for the goods in your shopping basket.

 

Receipt of your order is confirmed by an automated e-mail sent immediately after your order is submitted but does not constitute acceptance of a contract. We may accept your order by sending a separate order confirmation by e-mail or by delivering the goods within two days.

 

We save the contract details and send the order details to you by e-mail. You can view previous orders in your customer account.

You have the option of placing orders in German, English or French.

 

In the case of clerical or printing errors contained in our order confirmation, or should our prices be subject to technical transmission errors, we have the right of appeal. Any payments already made will be reimbursed to you immediately.

 

Sales prices

The prices stated in our online shop include statutory value added tax and other price components but are less postage and packaging.

If there should be an entry error in the pricing we reserve the right to amend this price in exceptional cases.

Withdrawal instructions


Right of withdrawal


You are entitled to withdraw from this contract within a period of fourteen days without giving
a reason. The withdrawal period is fourteen days from the day on which you or a third party
stated by you who is not the carrier took possession of the last goods.


In order to exercise your right of withdrawal, you must inform us (Käthe Wohlfahrt GmbH
& Co. OHG, Herrngasse 1, 91541 Rothenburg ob der Tauber, tel: +49 (0) 9861-40 90,
fax: +49 (0) 9861-40 94 10, e-mail: info@wohlfahrt.com) about your decision to withdraw
from the contract by making a precise statement (e.g. a letter sent by mail, a fax or an e-mail).

You can use the model withdrawal form attached to these instructions. However, using this
form is not mandatory.

Dispatching the notification concerning your exercise of the right of withdrawal before the expiry of the withdrawal period is sufficient to meet the withdrawal deadline.

Consequences of the withdrawal

If you withdraw from this contract, we shall repay all payments received from you, including the delivery costs (with the exception of additional costs if you opted for a delivery method other than the least expensive standard delivery offered by us), without delay and within fourteen days from the day on which we received the notification of your withdrawal from this contract at the latest. We will use the same means of payment you chose for the original transaction unless explicitly agreed otherwise. You will not in any case be charged fees in combination with this repayment. We can refuse the repayment until we receive the goods or until you provide proof that you returned the goods, whichever is earlier.

You shall return or hand over the goods without delay and no later than fourteen days from the day on which you informed us about your withdrawal from this contract. This period shall be deemed observed if you dispatch the goods before the expiry of the period of fourteen days.

Please return the goods to the following address:
Käthe Wohlfahrt GmbH & Co. OHG, Schaffeldstraße 7, 91616 Neusitz

The costs for the return of the goods shall be borne by us.

You must only provide compensation for a possible loss in value of the goods if this loss in value is
caused by a handling of the goods which is not necessary in order to check or test the condition,
properties or functioning of the goods.

Please call us to inform us of your decision to return the goods before you return them.
This guarantees the quickest possible allocation of the products.

Germany: by phone 0800 – 4090150 (free of charge), by e-mail: service@wohlfahrt.com

Abroad: by phone: +49 (0) 9861 – 409150, by e-mail: service@wohlfahrt.com

Please note that this arrangement is not necessary for an effective execution of the right of
withdrawal.

Payment

Germany

By invoice:

You pay the invoice amount within 14 days of receipt of the merchandise. Discount deductions are not possible.

By credit card: Visa, Mastercard, American Express. With payments by credit card we book the amount when the order has been completed. It is booked when the merchandise is sent.

Outside Germany

Only by credit card (Visa, Mastercard, American Express), sometimes by advance payment.

With payments by credit card: The invoice amount is booked from your credit card account once the order has been completed, your account is debited when the merchandise is sent.

In non-EU countries, delivery does not include VAT or postage and packaging. With deliveries to non-EU countries, additional customs, taxes and charges apply.

Shipping and Handling Charges

EUR 5.95 to Germany
EUR 9.95 to Belgium, Denmark, France, Luxemburg, Great Britain, Netherlands and Austria

EUR 18.95 to Switzerland, Liechtenstein, Finland, Greece, Ireland, Portugal, Sweden, Italy, Liechtenstein and Spain

EUR 26.95 to Greece, Norway and Malta
EUR 29.95 to Macedonia, Ukraine, Moldova, Georgian Republic and Kazakhstan

EUR 39.95 to USA, Canada and Russian Federation
EUR 46.95 to Australia, Japan, Canada, Brazil, Mexico, South Korea, China and Taiwan

We do not charge shipping fees on orders sent within the European Union which exceed a merchandise value of € 250. Orders sent to destinations outside of the European Union are always charged postage fees whatever the value of the order, but the German VAT sales tax will be deducted on these orders.

Minimum Order Amount

Our minimum order amount is € 40.00


Reservation of Ownership

All merchandise that is not fully paid for stays the property of Käthe Wohlfahrt.

Disclaimers and Limitation of Liability

The company Käthe Wohlfahrt GmbH & Co. OHG, conclusively named Käthe Wohlfahrt, is liable as the content provider, for all information that is used or offers the use, according to § 5 clause 1 of the German Media Service Treaty or §5 of the German Tele Service Law. All other contents, that are found in the connections to other web site providers, so called “Links”, are to differentiate. Through these “Links”, Käthe Wohlfahrt offers the use of “foreign contents”. Liable for this foreign content is Käthe Wohlfahrt only when you, as a user, have informed the company (of an unlawful act or criminal content) or the company has knowledge of this and Käthe Wohlfahrt is technically capable of preventing the use of www.bestofchristmas.com (§5 clause 2 German Media Service Treaty). Only the provider can be made liable for the illegal, incorrect or incomplete contents and damage, that emerges from the use or not use of the offered information. The provider that refers to the publication of the links will not take liability. Links consequently refer to websites that can constantly change their contents. Käthe Wohlfahrt is not obligated to screen links that we offer, for illegal or criminal contents and will not assume responsibility for contents that are not published by Käthe Wohlfahrt under www.bestofchristmas.com. Only when Käthe Wohlfahrt detects or is made aware of that a link it offers uses illegal or criminal contents, can the offer be abolished, as far as it possible technically.

Important: Despite accurate supervision of the contents, we cannot be made responsible for contents of external links.

In addition, Käthe Wohlfahrt will take no responsibility for the correctness, sufficiency or the quality of this information. Liability demands that are made for materialistic or ideational damage that occur by the use or not use of the offered information or as the case may be incomplete or wrong information, will be excluded. All offers are without engagement or obligation. Käthe Wohlfahrt will allow itself to make changes to our web site or offers as to change, compliment, delete, and close temporarily or completely without notification.


Copyright and Trademarks

Käthe Wohlfahrt strives to pursue all publications and copyrights of the use in graphics, tone documents, video sequences and texts also the self constructed graphics, tone documents, video sequences and texts or the public domain graphics, tone documents, video sequences and texts to resort to.

The materials on this Site are protected by United States and foreign copyright laws. If you use the materials in a way that is not clearly allowed by these Terms of Service, you are violating your contract with us and may be violating copyright, trademark, and other laws. In that case, we automatically revoke your permission to use the materials and you must immediately destroy any copies you have made. Title to the materials remains with us or with the authors of the materials contained on this Site. All rights not expressly granted are reserved.

Choice of Law


The Federal Republic of Germany law applies, to the exclusion of the UN-Purchase Law, for the order, its delivery and the claims that result from this.

Final Clause


In case several of the preceding terms are or become ineffective, the remaining terms will stay in effect.

Provider Identification


Käthe Wohlfahrt GmbH & Co. OHG
Herrngasse 1
91541 Rothenburg ob der Tauber
Registration Number: AG Ansbach HRA 1697

Liable Person:
Käthe Wohlfahrt Management GmbH & Co. OHG

Herrngasse 1
91541 Rothenburg ob der Tauber
Registration Number: AG Ansbach HRB 1816
Represented by the Managing Director Harald Wohlfahrt

Harald Wohlfahrt
Herrngasse 1
91541 Rothenburg ob der Tauber


Contact

Phone: ++49 (0) 9861-40 91 50
Monday to Friday from 08.00 - 16.00 hrs

Fax: ++49 (0) 9861-40 91 55
E-mail: service@wohlfahrt.com

Mail:

Käthe Wohlfahrt GmbH & Co. OHG
Kunden-Service
Postfach 1334
91535 Rothenburg ob der Tauber
Germany