General Terms and Conditions

Terms and Conditions of Service

The business relations between Käthe Wohlfahrt and the customer are based exclusively on the below indicated terms and conditions of service effective at the time of the order.

Order Acceptance

Your order is an offer to us that terminates in a sales contract.
Our receipt of your electronic order, or your receipt of our Electronic Order Confirmation does not signify our acceptance of your order. We reserve the right to accept or reject your order at any time after its receipt. We ship complete orders only, and do not ship partial shipments. A sales contract becomes legally effective when the items are shipped to the customer.

Product Information
Handcrafted items may vary from the photo as shown on your screen - in color, size and detail content. Also consider that item images may vary depending on your computer’s resolution.

Delivery from Germany

To a street address in the USA:

Parcels are shipped from Germany directly to you with DHL. Delivery time for in-stock items will typically be approx. 10 to 14 days. Unfortunately, we cannot guarantee delivery within a certain time frame. DHL will not deliver to APO or FPO addresses.

To a street address in Europe:

Parcels are shipped directly to you by Parcel Post. Delivery time for in-stock items will typically be approx. 8 to 12 working days. The delivery time of the packages is dependent on the country of destination’s postal service. Unfortunately, we cannot guarantee delivery within a certain time frame. Please provide your complete street address.

To a street address in Canada and Japan:

Parcels are shipped directly to you by Parcel Post. Delivery time for in-stock items will typically be approx. 12 to 21 days. The delivery time of the packages is dependent on the country of destination’s postal service. These parcels cannot be traced. Unfortunately, we cannot guarantee delivery within a certain time frame. Please provide your complete street address.

Consider, most items are handcrafted and not mass-produced. Therefore, we will not be able to avoid long delivery periods. In this case, we would send your order out as a partial shipment.

If we are not able to fill your order completely, you will be informed.

Warranty- and Guarantee Conditions

The legal warranty period is two years and begins with the delivery of the items. During this time, all damaged delineated within the warranty will be corrected free of charge. Your warranty claim is limited at first, to a replacement. If a replacement cannot be sent, you will be entitled to the cancellation of the sales contract or a discount on the sales price.

If we grant you a sales guarantee on single items, the terms of the guarantee are enumerated on the guarantee form enclosed with the article.


The representation of products in our online shop shall not constitute a legally   binding offer, but rather an unbinding online catalogue. By clicking on the Buy button you are submitting a binding order for the goods in your shopping basket.

Receipt of your order is confirmed by an automated e-mail sent immediately after your order is submitted but does not constitute acceptance of a contract. We may accept your order by sending a separate order confirmation by e-mail or by delivering the goods within five days.

We save the contract details and send the order details to you by e-mail. You can view previous orders in your customer account.

You have the option of placing orders in German, English or French.

In the case of clerical or printing errors contained in our order confirmation, or should our prices be subject to technical transmission errors, we have the right of appeal. Any payments already made will be reimbursed to you immediately.

Sales prices

The prices stated in our online shop include statutory value added tax and other price components but are less postage and packaging.

If there should be an entry error in the pricing we reserve the right to amend this price in exceptional cases.

Right of return

You can return the received merchandise without stating a reason by sending them back within 14 days. The deadline starts after the receipt of this instruction in text form (e. g. as letter, fax, e-mail) but not before receipt of the merchandise by the recipient (in case of repeated deliveries of similar merchandise, not prior to the receipt of the first partial delivery), and in any case not before observing our obligations to inform pursuant to article 246 § 2 in conjunction with § 1 paragraph 1 and 2 of the Introductory Statue to the Civil Code (EGBGB) as well as our obligations pursuant to § 312g paragraph 1 sentence 1 of the Civil Code (BGB) in conjunction with article 246 § 3 of the Introductory Statue to the Civil Code (EGBGB). Only in the case of merchandise that are not suitable for dispatch by parcel (e. g. with bulky goods) may the return of merchandise also be declared in writing by requesting the merchandise be picked up. A timely posting of the merchandise or the request for merchandise to be picked up is sufficient for meeting the deadline. In any case we shall meet the costs and bear the risks for the returned merchandise. Please return the merchandise or send the request for merchandise to be taken picked up:

Käthe Wohlfahrt GmbH & Co. OHG, Schaffeldstraße 7, 91616 Neusitz.

Return procedures

In case of a legitimate return, any payments, goods, or services provided by either side are to be returned and compensation made for any benefits derived. In the event of the deterioration of the merchandise or for benefits (e. g. benefits of use), which cannot be derived at all or in part or only in a deteriorated condition, you have to compensate for the respective value. You only have to compensate for the respective value for the deterioration of merchandise or derived benefits if the benefits or deterioration can be traced back to handling of the merchandise that exceeds the checking of quality and function. Is understood to mean the testing and trying out of the respective merchandise as you are usually able to do in a store. Any payments made must be reimbursed within 30 days. This 30 day period begins for you when you return the merchandise or when you request the merchandise to be picked up. This 30 day period begins for us when we receive the merchandise.

Please contact us before you return the merchandise:

Germany: by phone 0800 – 4090150, by e-mail:

Abroad: by phone: +49 (0) 9861 – 409150, by e-mail:

With a request for the merchandise to be picked up, the goods will be collected from you.

Please notice, that contacting us is not a prerequisite for returning your goods, but we would highly appreciate if you would do so.



By invoice:

You pay the invoice amount within 14 days of receipt of the merchandise. Discount deductions are not possible.

By credit card: Visa, Mastercard, American Express. With payments by credit card we book the amount when the order has been completed. It is booked when the merchandise is sent.

Outside Germany

Only by credit card (Visa, Mastercard, American Express), sometimes by advance payment.

With payments by credit card: The invoice amount is booked from your credit card account once the order has been completed, your account is debited when the merchandise is sent.

In non-EU countries, delivery does not include VAT or postage and packaging. With deliveries to non-EU countries, additional customs, taxes and charges apply.

Shipping and Handling Charges
Also to alternative delivery address.

EUR 5.95 to Germany
EUR 9.95 to Belgium, Denmark, France, Luxemburg, Great Britain, Netherlands and Austria
EUR 15.95 to Switzerland, Liechtenstein, Finland, Greece, Ireland, Portugal, Sweden, Italy and Spain
EUR 25.95 to Malta and Norway
EUR 29,95 to Macedonia, Ukraine, Moldova, Georgian Republic and Kazakhstan
EUR 36,95 to the USA
EUR 39,95 to Australia, Japan, Canada, Brazil, Mexico, Russian Federation, South Korea, China and Taiwan

We do not charge shipping fees on orders sent within the European Union which exceed a merchandise value of € 250. Orders sent to destinations outside of the European Union are always charged postage fees whatever the value of the order, but the German VAT sales tax will be deducted on these orders.

Minimum Order Amount

Our minimum order amount is € 40.00

Reservation of Ownership

All merchandise that is not fully paid for stays the property of Käthe Wohlfahrt.

Disclaimers and Limitation of Liability

The company Käthe Wohlfahrt GmbH & Co. OHG, conclusively named Käthe Wohlfahrt, is liable as the content provider, for all information that is used or offers the use, according to § 5 clause 1 of the German Media Service Treaty or §5 of the German Tele Service Law. All other contents, that are found in the connections to other web site providers, so called “Links”, are to differentiate. Through these “Links”, Käthe Wohlfahrt offers the use of “foreign contents”. Liable for this foreign content is Käthe Wohlfahrt only when you, as a user, have informed the company (of an unlawful act or criminal content) or the company has knowledge of this and Käthe Wohlfahrt is technically capable of preventing the use of (§5 clause 2 German Media Service Treaty). Only the provider can be made liable for the illegal, incorrect or incomplete contents and damage, that emerges from the use or not use of the offered information. The provider that refers to the publication of the links will not take liability. Links consequently refer to websites that can constantly change their contents. Käthe Wohlfahrt is not obligated to screen links that we offer, for illegal or criminal contents and will not assume responsibility for contents that are not published by Käthe Wohlfahrt under Only when Käthe Wohlfahrt detects or is made aware of that a link it offers uses illegal or criminal contents, can the offer be abolished, as far as it possible technically.

Important: Despite accurate supervision of the contents, we cannot be made responsible for contents of external links.

In addition, Käthe Wohlfahrt will take no responsibility for the correctness, sufficiency or the quality of this information. Liability demands that are made for materialistic or ideational damage that occur by the use or not use of the offered information or as the case may be incomplete or wrong information, will be excluded. All offers are without engagement or obligation. Käthe Wohlfahrt will allow itself to make changes to our web site or offers as to change, compliment, delete, and close temporarily or completely without notification.

Copyright and Trademarks

Käthe Wohlfahrt strives to pursue all publications and copyrights of the use in graphics, tone documents, video sequences and texts also the self constructed graphics, tone documents, video sequences and texts or the public domain graphics, tone documents, video sequences and texts to resort to.

The materials on this Site are protected by United States and foreign copyright laws. If you use the materials in a way that is not clearly allowed by these Terms of Service, you are violating your contract with us and may be violating copyright, trademark, and other laws. In that case, we automatically revoke your permission to use the materials and you must immediately destroy any copies you have made. Title to the materials remains with us or with the authors of the materials contained on this Site. All rights not expressly granted are reserved.

Choice of Law

The Federal Republic of Germany law applies, to the exclusion of the UN-Purchase Law, for the order, its delivery and the claims that result from this.

Final Clause

In case several of the preceding terms are or become ineffective, the remaining terms will stay in effect.

Provider Identification

Käthe Wohlfahrt GmbH & Co. OHG
Herrngasse 1
91541 Rothenburg ob der Tauber
Registration Number: AG Ansbach HRA 1697

Liable Person:
Käthe Wohlfahrt Management GmbH & Co. OHG

Herrngasse 1
91541 Rothenburg ob der Tauber
Registration Number: AG Ansbach HRB 1816
Represented by the Managing Director Harald Wohlfahrt

Harald Wohlfahrt
Herrngasse 1
91541 Rothenburg ob der Tauber


Phone: ++49 (0) 9861-40 91 50
Monday to Friday from 08.00 - 16.00 hrs

Fax: ++49 (0) 9861-40 91 55


Käthe Wohlfahrt GmbH & Co. OHG
Postfach 1334
91535 Rothenburg ob der Tauber