Terms and Conditions
Terms and Conditions of Service
The business relations between Käthe Wohlfahrt and the customer are based exclusively on the below indicated terms and conditions of service effective at the time of the order.
Order Acceptance
Your order is an offer to us that terminates in a sales contract.
Our receipt of your electronic order, or your receipt of our Electronic Order Confirmation does not signify our acceptance of your order. We reserve the right to accept or reject your order at any time after its receipt. We ship complete orders only, and do not ship partial shipments. A sales contract becomes legally effective when the items are shipped to the customer.
Product Information
Handcrafted items may vary from the photo as shown on your screen - in color, size and detail content. Also consider that item images may vary depending on your computer’s resolution.
Delivery from Germany
To a street address in the USA:
Parcels are shipped from Germany directly to you with DHL. Delivery time for in-stock items will typically be approx. 10 to 14 days. Unfortunately, we cannot guarantee delivery within a certain time frame. DHL will not deliver to APO or FPO addresses.
To a street address in Europe:
Parcels are shipped directly to you by Parcel Post. Delivery time for in-stock items will typically be approx. 8 to 12 working days. The delivery time of the packages is dependent on the country of destination’s postal service. Unfortunately, we cannot guarantee delivery within a certain time frame. Please provide your complete street address.
To a street address in Canada and Japan:
Parcels are shipped directly to you by Parcel Post. Delivery time for in-stock items will typically be approx. 12 to 21 days. The delivery time of the packages is dependent on the country of destination’s postal service. These parcels cannot be traced. Unfortunately, we cannot guarantee delivery within a certain time frame. Please provide your complete street address.
Consider, most items are handcrafted and not mass-produced. Therefore, we will not be able to avoid long delivery periods. In this case, we would send your order out as a partial shipment.
If we are not able to fill your order completely, you will be informed.
Delivery by Christmas
All orders that require delivery prior to Christmas (given the items are on stock) have to be placed by December 05, 2012. Naturally, we will accept orders placed after December 05, 2012.
For shipments outside of Germany and the U.S., we cannot guarantee delivery by Christmas. Please order as soon as possible.
Warranty- and Guarantee Conditions
The legal warranty period is two years and begins with the delivery of the items. During this time, all damaged delineated within the warranty will be corrected free of charge. Your warranty claim is limited at first, to a replacement. If a replacement cannot be sent, you will be entitled to the cancellation of the sales contract or a discount on the sales price.
If we grant you a sales guarantee on single items, the terms of the guarantee are enumerated on the guarantee form enclosed with the article.
Return Guarantee
You may return the items without explanation, within two weeks after receipt. The return guarantee period of two weeks begins after receipt of this information in text form (e.g. as letter, fax or e-mail) but not before the merchandise has been received (in the case of repeat deliveries of similar merchandise not before the receipt of the first partial delivery) and not before we have fulfilled our obligation to inform you as per Article 246 § 2 in connection with § 1 Section1 and 2 EGBGB as well as our obligations according to § 312e Section 1, phrase 1 BGB in connection with Article 246 § 3 EGBGB. For merchandise that cannot be shipped by parcel post (i.e. bulky goods) the return of goods may be explained and requested in written format such as a letter or E-mail. The return rights period of two weeks will be met with the timely dispatch of the merchandiseor of the written request for return. The return shipment is at our cost and our risk. The return shipment or the request to pick up the merchandise must be addressed to: Käthe Wohlfahrt GmbH & Co. OHG, Logistikzentrum, Schaffeldstr. 7, 91616 Neusitz, Germany. If the merchandise must be picked up we will arrange for this to be done.
Please contact Käthe Wohlfahrt before returning your parcel:
Germany: by phone: 0180-5 40 91 50 (14 cent/minute from the normal German telephone system) - by E-Mail: service@wohlfahrt.com
From Abroad: by phone: +49 (0) 9861-409150 - by E-Mail: service@wohlfahrt.com
Return Sequence
In order to complete the return of merchandise correctly then both parties must return any advantages they have had from the purchase. Should the merchandise not be in perfect condition then it is possible that the reimbursement may be reduced in relationship to the damage. This does not include damage which was apparent when sold or occurred when checking the merchandise in a way you would have
done for instance if you had been checking the merchandise in a store. The easiest way to avoid the merchandise loosing in value through use, is not to use it in any way or do anything which would influence the merchandise’s value. Any payments must be returned within 30 days. This 30 day period begins for you when you return the merchandise, or when you request the merchandise be picked up. This 30 day
period begin for us when we receive the merchandise.
Pricing
The prices that are shown in our Online-Shop include the value added tax. Our company cannot be made liable for price errors. Prices are subject to change in exceptional cases.
Payment
All Countries outside of Germany:
Order acceptance only with a valid credit card (Visa, Mastercard, American Express, Diners).
Shipping and Handling Charges
Also to alternative delivery address.
EUR 5.95 to Germany
EUR 9.95 to Belgium, Denmark, France, Luxemburg, Great Britain, Netherlands and Austria
EUR 15.95 to Switzerland, Finland, Greece, Ireland, Portugal, Sweden, Italy and Spain
EUR 25.95 to Malta and Norway
EUR 36.95 to the U.S.
EUR 39.95 to Canada, Japan, Australia, Brazil, China, Mexico, Russian Federation, South Korea, Taiwan, Hongkong, South Africa, Newzealand
We do not charge shipping fees on orders sent within the European Union which exceed a merchandise value of € 250. Orders sent to destinations outside of the European Union are always charged postage fees whatever the value of the order, but the German VAT sales tax will be deducted on these orders.
Minimum Order Amount
Our minimum order amount is € 40.00
Reservation of Ownership
All merchandise that is not fully paid for stays the property of Käthe Wohlfahrt.
Data Security Guarantee
All personal information is handled strictly confidentially.
We comply with all applicable legal provisions regarding the processing of data (e.g. collection, processing and transmission). Your data, which is required for handling the respective transaction, will be stored and forwarded to the extent necessary to the our service provider for processing your order. All personal data will be handled confidentially as legally permitted according to the German data processing laws BDSG. Schoud an order be made choosing as method of payment “invoice”, then we reserve the right to check your credit rating.
Note: you may object to the use, processing and forwarding of your personal data for marketing purposes at any time by means of an informal notice posted to Käthe Wohlfahrt GmbH & Co. OHG, Herrngasse 1, 91541 Rothenburg ob der Tauber, or by e-mail to service@wohlfahrt.com. However, this shall not apply to any data required for handling your order. Once we received your statement of objection, we will no longer use, process or forward the concerned data for other purposes than for processing your order. In this case, we shall alsocease to send any further advertising materials, including catalogues, to you.
Disclaimers and Limitation of Liability
The company Käthe Wohlfahrt GmbH & Co. OHG, conclusively named Käthe Wohlfahrt, is liable as the content provider, for all information that is used or offers the use, according to § 5 clause 1 of the German Media Service Treaty or §5 of the German Tele Service Law. All other contents, that are found in the connections to other web site providers, so called “Links”, are to differentiate. Through these “Links”, Käthe Wohlfahrt offers the use of “foreign contents”. Liable for this foreign content is Käthe Wohlfahrt only when you, as a user, have informed the company (of an unlawful act or criminal content) or the company has knowledge of this and Käthe Wohlfahrt is technically capable of preventing the use of www.bestofchristmas.com (§5 clause 2 German Media Service Treaty). Only the provider can be made liable for the illegal, incorrect or incomplete contents and damage, that emerges from the use or not use of the offered information. The provider that refers to the publication of the links will not take liability. Links consequently refer to websites that can constantly change their contents. Käthe Wohlfahrt is not obligated to screen links that we offer, for illegal or criminal contents and will not assume responsibility for contents that are not published by Käthe Wohlfahrt under www.bestofchristmas.com. Only when Käthe Wohlfahrt detects or is made aware of that a link it offers uses illegal or criminal contents, can the offer be abolished, as far as it possible technically.
Important: Despite accurate supervision of the contents, we cannot be made responsible for contents of external links.
In addition, Käthe Wohlfahrt will take no responsibility for the correctness, sufficiency or the quality of this information. Liability demands that are made for materialistic or ideational damage that occur by the use or not use of the offered information or as the case may be incomplete or wrong information, will be excluded. All offers are without engagement or obligation. Käthe Wohlfahrt will allow itself to make changes to our web site or offers as to change, compliment, delete, and close temporarily or completely without notification.
Copyright and Trademarks
Käthe Wohlfahrt strives to pursue all publications and copyrights of the use in graphics, tone documents, video sequences and texts also the self constructed graphics, tone documents, video sequences and texts or the public domain graphics, tone documents, video sequences and texts to resort to.
The materials on this Site are protected by United States and foreign copyright laws. If you use the materials in a way that is not clearly allowed by these Terms of Service, you are violating your contract with us and may be violating copyright, trademark, and other laws. In that case, we automatically revoke your permission to use the materials and you must immediately destroy any copies you have made. Title to the materials remains with us or with the authors of the materials contained on this Site. All rights not expressly granted are reserved.
Choice of Law
The Federal Republic of Germany law applies, to the exclusion of the UN-Purchase Law, for the order, its delivery and the claims that result from this.
Final Clause
In case several of the preceding terms are or become ineffective, the remaining terms will stay in effect.
Provider Identification
Käthe Wohlfahrt GmbH & Co. OHG . Herrngasse 1
91541 Rothenburg ob der Tauber
Registration Number: AG Ansbach HRA 1687
Liable Person:
Käthe Wohlfahrt Verwaltung GmbH and Harald Wohlfahrt
Herrngasse 1 · 91541 Rothenburg ob der Tauber
Registration Number: AG Ansbach HRB 1816
Contact
Phone: ++49 (0) 9861-40 91 50
Monday to Friday from 08.00 - 16.00 hrs
Fax: ++49 (0) 9861-40 91 55
E-mail: service@wohlfahrt.com
Mail:
Käthe Wohlfahrt GmbH & Co. OHG
Kunden-Service
Postfach 1334
91535 Rothenburg ob der Tauber
Germany
